Refund policy

Returns & Cancellations

Please carefully check the product details, color, size, shipping address, and other order information before placing your order.

■ Cancellations and Changes after Ordering

Once an order has been confirmed, we do not accept cancellations for customer convenience or changes to the product, color, size, or quantity.

If the shipping address is incorrect, please contact us as soon as possible. Depending on the status of shipment preparation, we may be unable to make changes.

■ Returns and Exchanges for Customer Convenience

We do not accept returns or exchanges for customer convenience, including for the following reasons:

• The size does not fit
• The product differs from your expectations or the color appears different
• You ordered the wrong item
• You no longer need the item
• Any other reason attributable to the customer

We also do not offer size exchanges. Please check the measurements listed on the product page before ordering.

■ Defective or Incorrect Items

If the product is defective or you receive an item different from what you ordered, please contact us within 7 days of delivery.

When contacting us, please provide the following information:

• Order number
• Name
• Condition of the product
• Photographs clearly showing the defect

We may be unable to assist if a product is returned without contacting us in advance.

After we inspect the product, we will provide an exchange or refund. If a replacement item is out of stock, we will refund the product price.

We will cover the return shipping costs for defective or incorrectly shipped items.

■ Cases in Which Returns or Exchanges Cannot Be Accepted

Except for defective or incorrectly shipped items, returns and exchanges cannot be accepted in the following cases:

• More than 7 days have passed since delivery
• The product has been worn, used, or washed, even once
• The product has acquired stains, damage, odors, or other signs of use while in the customer’s possession
• The tag has been removed
• The product has been altered, repaired, hemmed, or otherwise modified
• Accessories or included items have been lost

■ Individual Product Variations

Due to the nature of knitted products, there may be slight differences in the appearance of the knit and the finish of each item.

Measurements may also vary by approximately 1–2 cm depending on the measuring method and individual product differences. Differences in color caused by the viewing environment and these individual variations are not considered defects.

■ Refunds

If a refund is approved, it will be issued through the payment method used for the original order.

The time required for the refund to appear depends on your payment provider or financial institution.

■ How to Contact Us

For inquiries about returns or exchanges, please contact us at info.alisgolf@gmail.com or via Instagram DM.